Terms and Conditions

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Serenity

Last Updated: January 2026

Welcome to Soothing Serenity (“we,” “us,” “our”). By accessing or purchasing from soothingserenity.shop, you agree to the following Terms & Conditions. Please read them carefully.

1. General Use

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian. You agree to use our site for lawful purposes only.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Descriptions

Soothing Serenity offers handcrafted body care and lip care products created in small batches. We strive to display product descriptions, ingredients, and images as accurately as possible. However, slight variations in color, texture, or appearance may occur due to the handcrafted nature of our products.

All products are for external use only unless otherwise stated.

3. Ingredient Transparency & Allergies

Full ingredient lists are provided for all products. It is the customer’s responsibility to review ingredients prior to purchase.

Soothing Serenity is not responsible for allergic reactions or sensitivities. We recommend performing a patch test before full use. Discontinue use if irritation occurs.

4. Medical Disclaimer

Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Statements on this website have not been evaluated by the FDA. Always consult a healthcare professional for medical concerns.

5. Orders & Payment

All prices are listed in USD. Payment is due at the time of purchase. We reserve the right to cancel or refuse any order, including those suspected of fraud or unauthorized activity.

6. Shipping

Orders are processed within 2–5 business days, excluding weekends and holidays. Shipping times may vary once the package leaves our care.

Soothing Serenity is not responsible for shipping delays caused by carriers, incorrect addresses provided by the customer, or lost/stolen packages marked as delivered.

7. Returns, Refunds & Exchanges

Due to the hygienic and personal nature of body care products:

ALL SALES ARE FINAL.

We do not accept returns or exchanges.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at support@soothingserenity.shop with your order number and clear photos. Approved issues will be resolved with a replacement or store credit at our discretion.

8. Intellectual Property

All content on this website—including text, images, branding, product names, and logos—is the property of Soothing Serenity and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

Soothing Serenity shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of our products or website.

10. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the site constitutes acceptance of any changes.

11. Contact

For questions regarding these Terms, please contact: lovesoothingserenity@gmail.com