Terms and Conditions

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At Soothing Serenity LLC we strive to provide high-quality body care products that meet your expectations. However, if you are not completely satisfied with your purchase, we are here to help.

**Returns**

**Eligibility**: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. For hygiene and safety reasons, we cannot accept returns of opened or used products.

**Time Frame**: You have 30 days from the date of purchase to request a return.

**Non-Returnable Items**: Certain items are exempt from being returned, such as:

 - Gift cards

 - Opened or used body care products

 - Sale items or promotional items

**Refunds**

- **Approval Process**: Once we receive your return, we will inspect the item and notify you of the status of your refund. If the return is approved, your refund will be processed to the original method of payment within [7] business days.

- **Shipping Costs**: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

- **Late or Missing Refunds**: If you haven’t received a refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us below.

**Exchanges**

- We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us below to start the process.

**Return Shipping**

- To return your product, mail it to the address listed on your package.

- You will be responsible for paying the shipping costs for returning the item.

For any additional questions about our return and refund policy, please contact us at below.

Thank you.