Terms and Conditions

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Last Updated: [August 10, 2025]

Welcome to Soothing Serenity. These Terms & Conditions govern your use of our website (www.soothingSerenity.shop) and the purchase of our products. By accessing our site or placing an order, you agree to these terms in full. Please read carefully before using our services.

1. Company Information

Soothing Serenity is owned and operated by Soothing Serenity LLC (“we,” “us,” “our”). All references to “customer,” “you,” or “your” refer to the individual or entity using our website or purchasing our products.

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page, and your continued use of the site constitutes acceptance of those changes.

2. Eligibility

You must be at least 18 years old to purchase products from Soothing Serenity. By placing an order, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts.

3. Product Information

• We make every effort to ensure that our product descriptions, images, and pricing are accurate.
• Colors, textures, and packaging may vary slightly due to photography, lighting, and batch variations.
• All products are handmade in small batches, so slight variations are normal.
• We reserve the right to discontinue or modify products without prior notice.

4. Pricing & Payments

• All prices are listed in U.S. Dollars (USD) unless otherwise stated.
• We accept payments via [list processors].
• Orders are processed once full payment is received and approved.
• Prices and availability are subject to change without notice.

5. Shipping & Delivery

Domestic Shipping (USA)

• Orders are shipped to the address provided at checkout. Soothing Serenity is not responsible for incorrect addresses.
• Delivery times are estimates and may vary due to carrier delays, weather, or other factors beyond our control.

International Shipping

• We ship worldwide unless prohibited by law.
• International orders may be subject to customs duties, import taxes, or handling fees, which are the customer’s responsibility.
• We comply with U.S. export regulations and will not ship to countries on U.S. trade restriction lists.

6. Returns, Refunds, & Cooling-Off Rights

All Sales Are Final due to the hygienic nature of our cosmetic and personal care products.

Damaged/Incorrect Orders

• If your order arrives damaged or incorrect, you must contact us within 7 days of delivery at [Your Email] with your order number and photos of the product(s). We may offer a replacement or refund at our discretion.

International Cooling-Off Periods

• In accordance with EU/UK consumer law, customers may have the right to cancel within 14 days of receiving goods except for sealed cosmetic products that have been opened or unsealed for hygiene reasons.

7. Ingredient & Allergy Disclaimer

• Ingredients are listed on our website and packaging.
• Soothing Serenity is not liable for allergic reactions or skin sensitivities.
• Customers are responsible for reviewing ingredients before purchase and conducting a patch test before use.
• Our products are not intended to diagnose, treat, cure, or prevent any disease.

8. Intellectual Property

• All content on this website, including but not limited to text, images, graphics, logos, product names, and designs, is the property of Soothing Serenity LLC and protected by copyright, trademark, and other intellectual property laws.
• You may not copy, reproduce, distribute, or use our content for commercial purposes without written consent.

9. Limitation of Liability

To the fullest extent permitted by law:

• Soothing Serenity shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.
• We do not guarantee specific results from our products.

10. Governing Law & Jurisdiction

• These Terms shall be governed by the laws of the State of [Your State], United States.
• Any disputes will be resolved exclusively in the courts of [Your County, Your State].
• International customers agree that any legal disputes will be handled under U.S. law and jurisdiction.

11. Privacy & Data Protection

• We comply with the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) for the handling of personal data.
• Please refer to our Privacy Policy for details on how we collect, store, and use your information.

12. Contact Information

For questions about these Terms & Conditions, contact us:

Common items in a terms and conditions agreement allow you to:

• Withdraw and cancel services, and make financial transactions.
• Manage customer expectations, such as liability for information errors or website downtime.
• Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
• Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
• Disable user accounts.
• Write down any other terms or conditions that protect you or your audience.